Frequently Asked Questions

We do private transfers between the V Región (Valparaíso, Viña del Mar, Concón, Quilpué, Villa Alemana) and SCL airport, and also to comunas in the Santiago Metropolitan Region. You search for your time on the site, pay online and that's it, a driver picks you up at the address you gave. You don't share the vehicle with anyone else.

It depends on where you're coming from and going to. The price is fixed per vehicle, not per passenger, and you'll see it as soon as you search your route on the site, before paying. We don't charge more for rush hour or traffic.

At least 4 hours ahead. If you're flying internationally, book 24 hours ahead so you don't risk losing the time slot you need.

Yes. In the search you pick "round trip" and set the date and time for both legs in the same payment. The return can even be on a completely different day than the outbound trip.

Always private. The vehicle you book is only for you and whoever's traveling with you. We don't make extra stops to pick up other people or combine your trip with anyone else's.

Yes. If you would rather coordinate directly with us, you can message us on WhatsApp and we will help you set up your booking right there. The WhatsApp button is available on the home page and via the floating green icon on any page of the site.

You can pay with Webpay Plus by Transbank (Visa, Mastercard, American Express and Diners credit and debit cards, plus RedCompra) or with Mercado Pago, which also lets you pay in up to 3 interest-free installments with a credit card. Charges are always processed in Chilean pesos.

Yes. Payment happens directly on Webpay's or Mercado Pago's platform, so we never see or store your card details. They're the same payment systems used by most stores in Chile.

Right away. As soon as the payment goes through your booking is confirmed, and you get an email with the trip details, your e-ticket and the payment receipt as PDFs. You can also check your booking status anytime using your booking code.

The charge is always in Chilean pesos, since that's how Webpay and Mercado Pago process payments here. If your card is from another country, your bank converts it automatically when the charge goes through.

Yes, up to 4 hours before your trip, and we refund 80% of what you paid. If it is less than 4 hours away, you can still request the cancellation, but no refund applies.

From the "Cancel trip" tab in the search widget on the home page, or from "My account" if you are signed in. Fill in your booking code and the payer’s details, and our team will review and confirm the cancellation by email or WhatsApp. If you booked as a guest, it is the same process — no account needed.

Yes, but that's something we coordinate directly, it's not self-service on the site. Message us with your booking code and we'll check availability for the new time. No need to cancel and book again.

We refund by bank transfer, it's not automatic back to your card. Once you cancel you'll get an email asking for your bank details (name, RUT, bank, account type and number). Keep in mind those details have to belong to the same person who made the purchase, if you send us someone else's account we won't be able to process the refund.

Yes, we wait up to 45 minutes from your flight's actual landing time, at no extra cost. That's why it matters to add your flight number when you book, that way we know if you're running late.

It depends on which vehicle you get. If you're in the Economy vehicle (our sedan), pickup is at the terminal's parking lot, not right at the arrivals door. If you're in the Minibus (Ford Transit), it picks you up at the airport's designated passenger pickup points.

If you're in the Economy vehicle, we coordinate the meeting point at the parking lot over WhatsApp, so keep your phone handy once you land. If you're in the Minibus, the driver waits for you right at the airport pickup point. Either way, the driver's details are in your confirmation email.

Yes, whenever we're picking you up at the airport. With that we can track if your flight is delayed and adjust the pickup time ourselves, without you having to tell us.

The Economy vehicle comfortably fits 2 to 3 medium suitcases plus carry-on bags. If you're bringing large suitcases, more than that, or traveling as a group, message us before booking so we can arrange the Minibus or another vehicle with more room.

The Economy vehicle fits up to 4 passengers, and the price is per vehicle, not per person. If you're a bigger group, we have a Minibus, message us to set it up.

If you need a child car seat or have any other special requirement, let us know before booking or right after, so we can arrange it with whichever driver we assign you.

No, you can book as a guest with just your name, email and phone. If you create an account (or sign in with Google), your bookings are saved and you can manage them more easily from "My account".

See all your bookings, check the status of each one, and cancel them if you need to, without having to dig up your confirmation email.

On the "My account" page there's an option to look up your booking without logging in, just using your booking code (the one starting with PE-, sent in your confirmation email).

Yes, we transport dogs, cats and rabbits. Your pet must travel inside a rigid, closed carrier (max 50×40×40 cm), always accompanied by a responsible adult. Check the full terms and conditions on our Pet Friendly page.